Omni Interactions
  • Denver, CO, USA
  • Part Time

Do you love helping others with outstanding customer service? Do you love working from home for a company that knows your value? Who focuses on your skillset and what you do best? Who doesn't right?????

We are currently looking for a customer service representative. As a customer service representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. 

 

CSR Responsibilities:

 

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a client service representative
  • 1-3 years customer service
  • 1-3 years working in a virtual environment
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Team Player
  • Great work ethic
Omni Interactions
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