Omni Interactions
  • Chicago, IL, USA
  • TBD
  • Hourly
  • Other

Got a bad case of the Mondays? Bad hair day? Tired of sitting in traffic?

 

Let Omni Interactions make everyday a Friday!

 

We're looking for at-home agents to assist our clients in a variety of customer service calls.

 

 

We are currently looking for a customer service representative. As a customer service representative you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

CSR Responsibilities:

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Proven customer support experience or experience as a client service representative
  • 1-3 years customer service
  • 1-3 years working in a virtual environment
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Team Player
  • Great work ethic

 

 

 

Omni Interactions
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email
.
Logo What We Do Who We Are Blog Get In Touch